At Shadiwales, we are committed to maintaining transparency and trust within our wedding services and vendor ecosystem. We understand that membership cancellations or service withdrawals may sometimes be necessary. Please review our Refund & Cancellation Policy below.
1. Eligibility for Refunds
Refunds are subject to the following conditions:
- Membership cancellations by the member: Refund eligibility depends on the timing of cancellation and membership terms agreed at the time of registration.
- Service/Event cancellations by Shadiwales: If any paid service, promotion, or event is cancelled by us, eligible members will receive a full refund.
- Duplicate or incorrect payments: Verified duplicate transactions will be eligible for a refund after proper review.
2. Cancellation & Refund Timeline
- Cancellation within 48 hours of payment → Eligible for a full refund (if no services or leads have been utilized).
- Cancellation after 48 hours but within 7 days → Eligible for a 50% refund.
- Cancellation after 7 days → Non-refundable.
- Event or promotional services → Refund eligibility will depend on specific campaign or event terms.
3. Refund Process
- Approved refunds will be processed within 7–10 business days.
- Refunds will be credited to the original payment method.
- Payment gateway or transaction charges (if applicable) may be deducted.
4. Non-Refundable Cases
- Membership fees after profile activation and lead access has been provided.
- Promotional, discounted, or limited-time offers.
- Any losses due to business deals or client interactions through the platform.
5. How to Request a Refund
To request a refund, please contact us with the following details:
📧 Email: contact@shadiwales.com
📞 Phone: +91 XXXXX XXXXX
📍 Details Required: Member ID, payment proof, and reason for cancellation.
Shadiwales reserves the right to approve or reject refund requests based on platform policies and review.
By registering with Shadiwales, you agree to this Refund & Cancellation Policy.
